Frequently asked questions

The standard expected delivery time is 10–15 working days after order and payment confirmation. Personalized products, club orders and items ordered from the supplier may require additional processing time.

Delivery to an address within Croatia costs €9.00. The shipping cost is shown separately in the checkout summary before payment.

Yes. Store pickup at Zagrebačka cesta 227, 10000 Zagreb is free of charge. Select store pickup during checkout.

The payment methods and accepted card brands are displayed during checkout and on the secure Monri WebPay payment form. The final amount is charged in euros (EUR).

Yes. The current webshop checkout requires the customer to sign in or create an account before placing an order.

Retail prices are displayed in euros and include VAT unless clearly stated otherwise. Delivery, discounts and the final payable amount are shown before payment.

Some products are ordered from the supplier or require printing, a crest, personalization or other preparation before dispatch.

A consumer generally has 14 days to withdraw from a distance contract where the statutory right of withdrawal applies. Details and the online withdrawal function are available on the Returns page.

The statutory right of withdrawal may be excluded for products made according to the customer’s specifications or clearly personalized with a requested name, number, initials, crest or special print.

No. A standard club product held in stock is not automatically excluded solely because it carries a club design. The exclusion applies when the specific item is made or clearly customized according to the customer’s individual request.

Send the order number, a description of the issue and photographs where useful to zagreb@macron.com. A complaint concerning a damaged or non-conforming product is separate from the 14-day withdrawal procedure.

A written complaint can be sent to zagreb@macron.com or by post to FUNDUS-SPORT d.o.o., Zagrebačka cesta 227, 10000 Zagreb, Hrvatska. A written response will be provided within the legally prescribed period, no later than 15 days after receipt.

After signing in, open My Account to view your orders and their current status. Payment and order updates may also be sent by email.

Some organization products may require an access code. After the correct code is entered, the corresponding products become available for that organization.