FAQ

How long does delivery take?

Standard delivery time is 10–15 working days from order and payment confirmation. Personalized items, organization orders and special collections may require additional processing time.

How can I pay for my order?

Payments are made by card through the secure Monri WebPay payment system. After successful payment, the order is recorded as paid.

Can I return an item?

A return request can be submitted within 14 days from delivery where the right of return applies. Personalized, custom-made, used, damaged or incomplete items may be excluded from return.

Can I return a personalized item?

Personalized items, printed items, names, numbers, initials, crests or items prepared for a specific club order generally cannot be returned, unless there is an error in production or delivery.

What happens if a product is unavailable after ordering?

If an ordered item is unavailable or there is a supply issue, we will contact you by email and offer a possible solution.

How can I check my order status?

You can check your order status in your account. For additional questions, contact us by email and include your order number.

How do organization products work?

Organization products may be publicly available in the shop or available only to members through an access code, depending on the arrangement with the organization.

How do I pay for a Gran Futbolista camp application?

After submitting the camp application, the user is redirected to card payment through Monri WebPay. The application is recorded after successful submission and payment confirmation.

Who can I contact for help?

For questions about orders, products, sizes, organization collections, personalization or camps, contact us at zagreb@macron.com.